Privacy Policy

Last Updated 1st of September 2024

1. Introduction

Welcome to www.helenaklaus.com (the "Site"), operated by HK Consulting Ltd. ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

By accessing or using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you use our Site or services, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address.
Business Information: Company name, job title, and other details relevant to the services we provide.
Payment Information: Credit card details, billing address, and other payment-related information (collected via third-party payment processors).
Website Usage Information: Information about your visits to and use of this Site, including your IP address, browser type, and pages viewed.

2.2 Non-Personal Information

We may also collect non-personal information about your interactions with our Site, such as demographic information, and aggregated user statistics. This information cannot be used to identify you personally.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To provide and manage the services you request.
Communication: To contact you regarding your inquiries, appointments, or services you have requested.
Payment Processing: To process transactions and manage billing.
Site Improvement: To analyze and improve our Site and services, ensuring a better user experience.
Marketing: With your consent, to send you promotional emails or newsletters about our services or special offers.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4 Sharing Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, or providing services. These providers are contractually obligated to protect your data and use it only for the specified purposes.
Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or investigate fraud.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns. Cookies are small text files that are stored on your device by your web browser.

Types of Cookies Used:
- Essential Cookies: Necessary for the operation of the Site.
- Analytical/Performance Cookies: Help us understand how visitors use the Site.
- Functionality Cookies: Remember your preferences and settings.
- Targeting/Advertising Cookies: Used to deliver relevant ads and measure the effectiveness of our marketing campaigns.

You can manage or disable cookies through your browser settings, but doing so may affect your ability to use certain features of the Site.

7. Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal data we hold about you.
Rectification: You have the right to request that we correct any inaccuracies in your personal data.
Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
Restriction of Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
Withdrawal of Consent: If you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers

As our business is based in the United Kingdom, your information may be transferred to, and stored on, servers located outside of your country of residence. By using our Site and services, you consent to such transfers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at mail@helenaklaus.com.